Returns & Refunds
You may return purchases from Katori Culinary within 14 days of receipt for any reason. The text below details our return criteria, the required actions, shipping liabilities, and refund processing schedules.
Return window14 days from delivery
Return shippingCovered by our company for defective or incorrect shipments; covered by the customer for discretionary returns
Refund time3-10 business days following delivery at our warehouse
Refund methodReversed to your initial payment channel
To qualify for a refund within the mandatory 14-day window from confirmed carrier delivery, the Katori Titanium Cutting Board must remain unused, completely free of food residue or knife marks, with the factory protective hygiene film fully intact, and inside all original protective packaging with inserts.
Due to sanitary standards and culinary safety regulations, cutting boards that have had their protective contact films removed, boards showing culinary prep use, or items exposed to food prep surfaces cannot be accepted for return or refund.
- Submit an authorization request to [email protected] stating your order number and clear photographs of the unpeeled protective hygiene film.
- Receive an official Return Merchandise Authorization (RMA) along with the designated United States return warehouse address.
- Pack the cutting board securely within its original shock-absorbent corner mounts and rigid exterior carton to prevent transit distortion.
- Receive the approved refund via direct bank transfer or issued check within 3-10 business days following warehouse physical inspection and verification.
3. Who pays return shipping
When an item arrives damaged, defective, or incorrect, we absorb all freight costs by generating a prepaid label or booking a courier retrieval. If you simply decided against keeping the product, you pay the return transit fee, with zero administrative deductions from your refund.
4. Refund timing and method
We remit funds within 3 business days once the return clears physical inspection. For cash on delivery purchases, we wire the refund to your specified bank account; direct transfer payments return to the originating account. Financial institutions generally post the balance within 1-5 business days.
5. Handling by claim type
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Replacement dispatched, incorrect piece collected | None |
| Parcel lost | Package re-shipped or total refund after carrier trace | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete refund of the purchase price | Return shipping only |
To change dimensions, models, or items, complete the standard return protocol and submit a separate purchase; we credit your returned board as soon as it reaches us. If the swap stems from our fulfillment error, we cover all shipping fees on the replacement order.
You may cancel any pending order without fee prior to warehouse dispatch. Send an email to [email protected] with your order number. Once a parcel leaves our facility, standard return terms take effect.
8. Questions about this policy
Contact [email protected] or dial +1 (616) 231-7849 throughout Mon-Thu 09:45-19:15, Fri 09:45-17:15. We resolve every message within one business day.
MerchantKatori Culinary LLC
Registered address89 Ionia Ave NW, Suite 400, Grand Rapids, MI 49503, United States
EmailPhone+1 (616) 231-7849
Working hoursMon-Thu 09:45-19:15, Fri 09:45-17:15
RegistrationEIN: 87-9249538
Legal contact
Katori Culinary LLC
89 Ionia Ave NW, Suite 400, Grand Rapids, MI 49503, United States
Katori Culinary