Katori CulinaryKatori Culinary

Our 14-day guarantee

Cook on equipment from Katori Culinary. If you find it unsuitable, send it back within 14 days and we refund the item price.

The promise
Send back your item within 14 days of delivery for any reason. We process your refund to the original payment channel within 3 business days of receipt.
1

14-day returns

Applies for any reason, including an ordinary change of preference.

2

Insured delivery

Items damaged or lost during transit are replaced or refunded at our expense.

3

Secure payment

Pay by cash on delivery or direct bank transfer: no card processing required, no card records stored.

4

Real support

Our support staff replies from [email protected] within one business day.

How to claim

  1. Send your order number to [email protected].
  2. We issue your return authorization code and destination details within one business day.
  3. Dispatch the parcel; we process the reimbursement once the package is checked at our facility.

Complete terms are detailed across our Returns policy and Delivery terms documentation.