Terms & Conditions

Katori Culinary LLC, located at 89 Ionia Ave NW, Suite 400, Grand Rapids, MI 49503, United States, registration code EIN: 87-9249538. Contact: [email protected], telephone +1 (616) 231-7849.

Solid metallic culinary preparation surfaces, commercial-grade titanium cutting boards, and related kitchenware accessories designed for food prep utility. Product descriptions state all included items, exact counts, and physical dimensions. Renderings and images provide visual reference; packaging designs may vary marginally.

Your order registers upon final checkout submission. We issue an automated acknowledgment by email; the legally binding sale takes effect upon warehouse dispatch. We retain the right to decline an order due to stock depletion or unverified buyer data, issuing an immediate refund for any paid funds.

All rates are quoted in USD inclusive of applicable VAT. Freight charges are calculated and displayed during checkout prior to settlement. Approved transaction types: Cash on delivery, Bank transfer. In the event of an obvious catalog pricing error, we reserve the right to correct the figure before dispatch, providing you the choice to proceed or cancel.

Review dispatch options, schedules, and carrier fees on the Delivery & Payment page. Risk of loss transfers directly to you upon parcel handover.

We photograph our actual production stock. Display tint reflects your monitor settings, browser rendering, and room lighting; minor tone variations are not flaws and do not qualify for cost-free returns or compensation. Specific dimensions, metal grade, and box contents appear on every product listing.

We remain accountable for the shipment until the carrier hands it to you or your designated recipient at your shipping address. Ownership risk transfers at that point. Record apparent package damage with the driver immediately and contact us within 48 hours.

You can initiate a return within 14 days of arrival under the terms on our Returns page. Katori Culinary LLC provides a one-year limited statutory warranty covering structural material defects, warping, and manufacturing flaws under normal household food preparation conditions, excluding standard cosmetic scratch patterns resulting from knife contact, improper chemical exposure, or commercial misuse.

• Custom laser-engraved, personalized, or custom-dimensioned titanium cutting boards.
• Consumable culinary care items such as surface polishing pastes or conditioning oils once opened.
• Culinary items with unsealed protective hygienic film or surfaces showing signs of food contact, prep use, or washing.
• Goods that have been inseparably mixed or combined with other kitchen hardware post-delivery.
• Digital culinary instruction guides or downloadable recipe materials once accessed or unsealed.

To the maximum extent permitted by applicable law, the cumulative liability of Katori Culinary LLC for any claim arising from purchase or use shall not exceed the lesser of $100.00 or the total purchase amount paid for the specific order. Nothing in these conditions restricts statutory liability that consumer law prohibits limiting.

You must reach age 18 to buy from us. Use the cutting surface only as directed in the care guide; our products do not provide medical advice or substitute for daily routine.

These terms are governed by and construed in accordance with the substantive laws of the State of Delaware, United States, without regard to conflicts of law provisions. If direct communication fails to resolve a disagreement, jurisdiction rests with the competent court at our registered office, maintaining all mandatory consumer protections in your home country.

Contact [email protected] or dial +1 (616) 231-7849 throughout Mon-Thu 09:45-19:15, Fri 09:45-17:15. We resolve every message within one business day.