Katori Culinary LLC provides domestic fulfillment throughout the United States for the Katori Titanium Cutting Board collection. All consignments depart from our regional fulfillment centers with verified tracking and secure handling protocols.
| Service | Delivery time | Cost |
|---|---|---|
| United Parcel Service (UPS) Ground | 3-5 business days | $8.50 |
| United States Postal Service (USPS) Priority Mail | 2-4 business days | $9.75 |
Delivery windows reflect business days following dispatch. Outlying regions may require an extra 1-2 days.
Purchases cleared before 11:30 on regular workdays leave our warehouse that afternoon. Submissions past cutoff, during weekends, or across public holidays ship the next business day. A confirmation receipt with your reference code arrives upon checkout.
Each Katori Titanium Cutting Board is enclosed in scratch-resistant protective film, fitted into custom high-density shock-absorbing corner braces, and sealed inside a heavy-duty reinforced corrugated outer shipping box to eliminate transit friction and structural impact.
Upon parcel hand-off to the carrier, an automated confirmation containing your tracking number is issued via email or SMS, allowing real-time route monitoring through final delivery.
If tracking stops updating for 5 business days, email [email protected] with your order number. We initiate an investigation with the carrier and let you decide between a replacement shipment or a complete refund within 10 business days of your report.
If an item arrives with structural transit damage, notify our support team within 48 hours of receipt. Provide photographic documentation of the damaged packaging, shipping label, and the titanium board to initiate an immediate carrier claim and prompt replacement.
We process orders through Cash on delivery, Bank transfer. We never request your banking passwords or payment card details over the telephone or by email.
We deliver to designated destinations. Shipping rates and transit schedules appear during checkout prior to final payment. The recipient remains responsible for any local import tariffs or customs fees.
Contact [email protected] or dial +1 (616) 231-7849 throughout Mon-Thu 09:45-19:15, Fri 09:45-17:15. We resolve every message within one business day.
Katori Culinary